Integrated call center within your ERP that automatically monitors, records and alerts all incoming calls and their status. Details regarding the third party, outstanding issues (such as maintenance site visits, work orders, sales invoice) are highlighted for the end user through LeERP’s scheduler and calendar modules.
Call Center is also integrated with reminders which can link a caller with a specific action item that needs to be taken in the future – such as performing maintenance visit, processing an order or arranging a sales meeting. In addition, system provides an in depth look on the operation of the Call Center module by reports and statistical graphs, with analytical information on how many received calls/day, who’s answering calls. follow-up on client issues, etc.
